IPU Services Ltd trading as the National Health Products Catalogue (NHPC) is committed to protecting the privacy of all who use this website, www.nhpc.ie (the “Website”). This Privacy Policy has been developed in accordance with our legal obligations to inform you of what information is being collected about you and how this information is used. If you are not happy with this Privacy Policy, you should not use the Website. However, by using the Website, you are consenting to the collection, storage, use and disclosure of your personal information as well as accepting the terms of this Privacy Policy.
Any external links to other websites are clearly identifiable as such and the NHPC is not responsible for the content or the privacy statements of these websites. If you have any issues or queries relating to such websites, please contact the third-party providers directly.
Personal information we collect
- If you register to attend an event or course hosted, organised or run by us or you make an online payment, submit a query online, use our online feedback, email us we will collect a variety of information including your name, home and/or business mailing address, email address, home and/or business telephone number, mobile number, business name, and credit card information and any other personal data which you volunteer.
Non-personal information we collect
The Website gathers statistical and other analytical information on an aggregate and non-individual specific basis of all visitors who visit the Website. This information provides general and not individually specific information such as the number of people who visit the Website, the number of people who return to the Website, what browser they use, what pages on the website they visit, keywords used in search engines, search terms used and where they were before they came to the Website.
How we use personal information
NHPC will process any personal information you provide to us for the following purposes:
- To provide the services and support you require;
- To send you information or other forms of communication that you register for;
- To contact you about or to send you information or materials relating to or arising from events that you register for;
- To customise the content and information you receive and our communication with you;
- Collect and refund money and deal with complaints and queries relating to any payments and refunds;
- To respond to any feedback or queries submitted by you to the NHPC; and/or
- Conduct research and analysis.
How we use non-personal information
Non-personal information will be used to get an understanding of where visitors to the Website come from. This information helps the NHPC monitor traffic on the Website so that it can manage the Website’s capacity and efficiency. It also helps the NHPC to understand which parts of the Website are most popular and generally to access user behaviour and characteristics in order to measure interest in and use of the various areas of the Website, as well as to improve the Website and enhance your online experience.
The use of cookies
A “cookie” is a piece of data stored by a web server on your computer when you visit a website; it is a small text file which is downloaded to your computer or mobile device when you visit a website. The Website uses cookies to distinguish you from other users of our Website.
The NHPC uses cookies to (a) store information for Members who have logged in to the Website, e.g. username and password, and (b) compile aggregate and non-individual specific information about visitors to the Website. This helps the NHPC to provide you with a good experience when you browse the Website and also allows the NHPC to improve its site. Click here to read our Cookies Policy.
Browsers are initially set up to accept Cookies but you can reset your browser to erase or block such technologies. However, doing this may affect your ease of use of the Website.
Disclosure to third parties
The NHPC will disclose your personal information and non-personal information to the third party that operates and develops the Website but only to the extent necessary to provide these services. However, if through the Website you access a Website of a third party, you are subject to the terms & conditions and privacy policy of that third party and the NHPC encourages you to review such terms and conditions and privacy policy.
The NHPC will also disclose your personal information in response to a valid, legally compliant request by a competent authority or in response to a court order or otherwise in compliance with any applicable law, regulation, legal process or enforceable governmental request or other statutory requirement; to enforce the Terms & Conditions including the investigation of potential violations thereof; to detect, prevent or otherwise address fraud, security or technical issues; or to protect against imminent harm to the rights, property or safety of the NHPC, its users or the public as required or permitted by law.
If new and unanticipated uses, not previously disclosed in this Privacy Policy, become apparent, the NHPC will obtain your consent prior to using your personal information for those new purposes.
Update, correct and delete personal information
You may amend, update or delete your personal information at any time by contacting the NHPC by email at [email protected]; or in writing to the NHPC, Irish Pharmacy Union, Butterfield House, Butterfield Avenue, Dublin 14. The NHPC will not retain your personal information any longer than is necessary for the purposes associated with the Website.
You are also entitled to be provided with details of the personal information which the NHPC holds about you. To request a copy of this information, a request must be made in writing giving details with which the NHPC can identify you along with an administration fee of €6.35 (payable by cheque to “IPU Services Ltd”). Information will be furnished within 40 days of receipt of the written request. Any request should be made to Ms Fiona Hannigan, NHPC, Irish Pharmacy Union, Butterfield House, Butterfield Avenue, Dublin 14.
Security of personal information
The nature of the internet is such that the NHPC cannot guarantee the security of any information you transmit to the NHPC. No transmission over the internet can be guaranteed to be 100% secure. However, the NHPC will take all appropriate measures (including appropriate technical and organisational measures) to protect against unauthorised access to, alteration of, disclosure of or destruction of your personal information.
Contact details
If you have any queries, please contact the NHPC by email at [email protected], by telephone at 01 406 1550 or in writing to the NHPC, Irish Pharmacy Union, Butterfield House, Butterfield Avenue, Dublin 14.
Notification of changes
The NHPC may revise this Privacy Policy from time to time and reserves the right to do so. Any changes will be posted to this policy. It is understood that by continuing to use the Website, you accept these changes.
Last updated: 12 October 2020
